Privacy Policy

This policy applies to all information collected or submitted on Ask Miles AI's website, and all information collected when users message with Ask Miles AI through any of their devices.

🔒 Privacy Notice

Your conversations could contain sensitive personal or financial information. We take measures to protect your privacy, but cannot guarantee absolute security. Please:

  • Do not share sensitive data, such as credit card numbers
  • Review what information you share in conversations
  • Contact us if you have privacy concerns

Information We Collect

Account Information

When you create an account, we collect your email address for login and account management purposes. Paid subscribers may optionally add a phone number for SMS notifications. We use cookies to keep you logged in.

Conversation Data

We collect and store all messages you send to Ask Miles AI, including:

  • Your questions and requests
  • Our AI responses to you
  • Conversation history and context
  • Timestamps and usage patterns

Memory and Profile Data

Our AI memory system may extract and store persistent information from your conversations, including:

  • Travel preferences: Airlines, hotels, destinations you prefer
  • Spending patterns: Categories you spend in, types of purchases you make
  • Credit card preferences: Types of cards you're interested in, annual fee tolerance
  • Personal context: Family size, location, travel frequency
  • Current goals: Card applications in progress, upcoming trips, financial goals

Technical Information

Our server software stores basic technical information, such as your IP address, web-browser version, and usage analytics in logs and temporary memory.

Feedback

We collect any feedback you send us via email, which may include your name, email address, and any other information you include.

Third-Party Services

Artificial Intelligence Processing

Important: Your conversations are processed by third-party AI services to provide responses:

  • OpenAI: May process your messages to generate responses. May analyze conversations for context and memory extraction.
  • Google: May process your messages to generate responses. May analyze conversations for context and memory extraction.
  • DeepSeek: May process your messages to generate responses. May analyze conversations for context and memory extraction.
  • Anthropic: May process your messages to generate responses. May analyze conversations for context and memory extraction.

These services may process, analyze, and temporarily store your conversation data according to their own privacy policies. We recommend reviewing their privacy policies:

Google Cloud Platform

We use Google Cloud services to store and process your data, including conversation history and memory profiles. Google acts as our data processor and may access your data for service provision. See Google Cloud Privacy Policy.

Twilio

For Pro users who choose to enable SMS notifications, we use Twilio to send SMS messages. Twilio may process and store phone numbers and message content to facilitate delivery. Phone numbers are used only for notifications you request. See Twilio's Privacy Policy.

Stripe

Payments are processed by Stripe, which may receive payment information and basic technical data. See Stripe's Privacy Policy.

How We Use Your Information

We use collected information to:

  • Provide AI responses: Process your questions through AI services
  • Account management: Manage your account, send account-related emails
  • Improve personalization: Use conversation history and memory data to provide better recommendations
  • Send notifications: Email updates and SMS notifications (Pro users only, when enabled)
  • Process payments: Handle subscriptions and billing
  • Improve our service: Analyze usage patterns and service performance
  • Legal compliance: Meet legal obligations and protect our rights

Data Retention

We do not automatically delete your data. Information is retained as follows:

  • Email addresses: Retained indefinitely, including after account closure
  • Phone numbers: Retained indefinitely when provided (Pro users only)
  • Conversation history: Stored indefinitely unless you request deletion
  • Memory profiles: Stored indefinitely unless you request deletion
  • Account information: Retained indefinitely, including after account closure

You may request deletion of your data at any time by contacting us.

Data Sharing

We do not sell your personal information. In the ordinary course of business, we may share data only as follows:

  • Service providers: AI services, cloud hosting, payment processing (as listed above)
  • Aggregate statistics: Anonymous, aggregated data about service usage
  • Legal requirements: When required by law, court orders, or to protect our rights
  • Business transactions: In mergers, acquisitions, or asset sales, user information may be transferred

Your Rights and Choices

Access and Control

  • Account data: Access and modify through your account settings
  • Conversation history: Contact us to request copies or deletion
  • Memory profiles: Contact us to view, modify, or delete extracted memory data

For EU Residents (GDPR Rights)

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Lodge complaints with supervisory authorities

For California Residents (CCPA Rights)

You have the right to:

  • Know what personal information is collected
  • Delete personal information
  • Opt-out of sale (we don't sell data)
  • Non-discrimination for exercising rights

Security

We implement security measures including:

  • HTTPS encryption for all communications
  • Secure cloud storage with Google Cloud
  • No password storage (we don't collect passwords)
  • Encrypted backups
  • Regular security updates and monitoring

International Data Transfers

Your information may be processed, stored, and used outside your country of residence, including in the United States. By using our service, you consent to these transfers. Data privacy laws vary by jurisdiction.

Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

Contact Us

For privacy questions, data requests, or to exercise your rights, email miles@askmiles.ai.

Changes to This Policy

We may update this policy and will post changes here with revision dates.

Change Log:

July 25, 2025: Added AI processing disclosures, memory system details, data retention policies, and enhanced user rights sections.

March 15, 2025: Added Twilio.

March 10, 2025: First published.