In this section: Knowledge

Knowledge

Retrieval over Miles' points-and-miles knowledge base, for explanation and strategy questions the structured tools don't cover.

Retrieval over indexed points-and-miles articles, guides and reviews -- reach for this when a question needs explanation or strategy that Miles' structured tools don't cover: how a transfer bonus mechanic actually works, what changed about a lounge network, how to think through a redemption trade-off. If the answer is a fact about the member's own wallet or the card dataset -- current benefits, transfer ratios, eligibility -- use the structured tool for it instead (get_card_info, get_transfer_partners, get_wallet_summary); those cost nothing beyond the shared per-day ceiling and are exact, and this tool is not a substitute for them.

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